Customer Care Specialist

Description

At Cabinet, we've been taking the healthcare industry by storm and have launched the world's first sustainable, fully compostable, refillable medicine system. We're on a mission to eliminate single-use plastic in medicine and are looking for a customer care specialist to serve our customers and spread our mission.

About the Job

Cabinet's mission is to create the world's most sustainable healthcare company by creating high-quality healthcare products in iconic, sustainable packaging. The Cabinet Care Team is at the forefront of helping our customers transition to this more sustainable way of engaging with OTC and RX medications.

Our Cabinet Care Team interacts with customers via email Monday - Friday 9:30 AM ET - 5:30 PM ET. Our Specialists are responsible for assisting customers with product concerns, questions, order issues, and most critically, helping educate our customers on the importance of eliminating plastic from our everyday routines.

The Role

We are seeking a remote part time customer focused Specialist to join our Cabinet Care Team, up to 20 hours a week, ranging from $18-20 per hour. We are in the process of building and elevating our customer experience, which means you will be partnering directly with seasoned CX experts to build the future of the Cabinet Care Team. This role is ideal for someone who is passionate about eliminating plastic, helping customers, and building towards the future.

Skills and Requirements

• Comfortable working independently in a remote environment
• Reliable internet, computer, and quiet space to work uninterrupted
• Minimum of 1-3 years of experience in a customer-facing role
• Knowledge of customer service practices and principles
• Top tier writing and communication skills

Bonus points for…

• Experience working with Gorgias
• Experience with OTC or RX medicines
• Experience working with start-ups

About Cabinet Cabinet began with a deep curiosity about how medicine was made and more importantly, how to improve it. Built on top of a supply chain with 3 generations of medicine manufacturing expertise, we've set out to provide high quality and fairly priced health essentials - but we're not stopping there. Our mission is to build the world's most human and earth centric healthcare company. We offer batch-level tested and quality certified products, and are creating an innovative platform to provide content and care beyond a pill; one that's also focused on the elimination of pharmaceutical packaging and pill waste. We hope you will join us on this journey. Alongside cabinethealth.com, we retail with Amazon and Walmart.com. Our investors are predominantly healthcare and consumer founders and operators, with institutional investment from Natureza Growth Partners, Unreasonable Group, SoGal Ventures, and Global Impact Fund, all of whom prioritize societal and environmental impact alongside financial success. Our team has diverse experience in the top consumer startups and healthcare worlds. Cabinet Health's headquarters are based in New York City but our team is set up to operate and scale remotely.